Privacy policy

Last updated October 14, 2026

AIfy Solutions ("AIfy", "we", "us") is a company based in Surrey, British Columbia, Canada. This policy explains what personal information we collect through our website aify.solutions, our website assistant (AIfy Agent), our live demo and our demo phone line, why we collect it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

What we collect

Information you give us

  • Contact and demo request forms: your name, email, phone number, business name, role, and anything you write in the message field.
  • AIfy Agent (website chat): the messages you type. If you ask us to follow up, the agent collects your name, email and, optionally, phone and business name.
  • Live demo (in your browser): what you say or type during a demo call, so the AI can respond. If your browser converts your speech to text, that happens through your browser's own speech service before the text reaches us.
  • Demo phone line: when you call our demo number, we receive your phone number (caller ID), and your call is converted to text so the AI can respond. We keep a transcript of the call, the outcome, and any sample booking made. If you book during the call, we send a text message to the number you called from.

Information collected automatically

  • Basic technical information our hosting provider records to run and protect the site, such as IP address, browser type and pages requested.
  • We do not use advertising cookies or cross-site tracking. The website chat keeps your conversation in your browser's session storage so it follows you between pages; it is cleared when you close the tab.

How we use it

  • To answer your questions and run the demo you asked for.
  • To respond to demo and project requests, and to follow up about AIfy's services you showed interest in.
  • To understand how the demo performs and improve it.
  • To keep the website and services secure and prevent abuse.
  • To meet legal obligations.

We do not sell personal information. We don't use your demo conversations to train AI models, and our AI provider's commercial terms do not permit it to train its models on our API data by default.

Demo conversations

  • Browser demo: we don't save demo conversations. The text is sent to our AI provider to generate replies and is not stored by AIfy. Nothing reaches our team unless you fill in a form.
  • Phone demo: we keep the caller's number, transcript and outcome so we can follow up with people interested in the service. Please don't share sensitive personal information on a demo call.

Service providers we use

We use trusted providers to run our services. They process information on our behalf and only for that purpose:

Provider Purpose Location
Netlify Website hosting, forms, serverless functions and data storage United States and other regions
Anthropic AI model that powers AIfy Agent and the demo United States
Twilio Demo phone line: calls, speech-to-text, text-to-speech and SMS United States
Resend (if enabled) Delivering lead notifications by email to our team United States
Google Web fonts; scheduling if you book a call through our booking page United States and other regions

Because these providers are outside Canada, your information may be stored and processed in other countries and may be accessible to authorities there under their laws.

How long we keep it

  • Leads (forms, chat follow-up requests, demo phone calls): up to 24 months from our last contact with you, unless you become a client, in which case our client agreement applies.
  • Browser demo conversations: not stored by us.
  • Website chat in your browser: until you close the tab.
  • Technical logs: kept by our hosting provider for a limited period for security and operations.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or withdraw consent to being contacted, by emailing info@aify.solutions. We'll respond within 30 days. You can also unsubscribe from any follow-up email we send. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Security

We use reasonable safeguards, including encrypted connections (HTTPS), access controls on our accounts and providers, and keeping secret keys on the server rather than in your browser. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Children

Our services are for businesses and are not directed to children. We don't knowingly collect personal information from anyone under 16.

Changes

We may update this policy as our services change. The date at the top shows the latest version. Significant changes will be highlighted on this page.

Contact

AIfy Solutions, Surrey, British Columbia, Canada · info@aify.solutions